远程教育的服务性分析

武丽志

（华南师范大学 教育信息技术学院，广东广州 510631）

【摘要】远程教育隶属于服务业，但其服务性却为人们所忽视。论文从行业划分和服务的一般性特征入手论证了远程教育的服务性，并在此基础上就其特殊性进行了剖析，以期为远程教育理论与实践的探索提供新的视角和科学依据。

【关键词】远程教育； 服务

【中图分类号】G728

【文献标识码】A

【文章编号】1007-2179（2006）03-0000-04

The Particularity of Distance Education Service

WU Lizhi

(College of Educational Information Technology, 

South China Normal University, Guangzhou 510631, China)

Abstract: Distance education is part of the service industry, which is unfortunately ignored. This article compares distance education with the service industry and concludes that it can be classified as the service industry. The process of distance education is intangible, different and active; production and consumption are connected; and learners participate in the production process. This paper also analyzes the particularity of distance education service and creates a ProductionConsumption Model for it. In the end, the author suggests that we should set up a view of distance learning service, which is important for our research and practice.

Key words: distance education; service