现代远程教育支持服务环境的构建^*

吴永和

（华东师范大学 网络教育学院，上海 200062）

【摘要】远程教育是一个服务性行业，如何构建一个学习者满意的支持服务环境？本文系统地论述了远程教育支持服务环境的基础框架，所涉及的二方面要素——社会人文环境和科学技术环境，构筑支持服务环境，同时建立远程教育质量管理规范来保障支持服务质量。这对保障和提高远程教育的支持服务质量有着十分重要的现实意义和社会价值。

【关键词】远程教育； 支持服务环境； 教育服务质量

【中图分类号】G434

【文献标识码】A

【文章编号】1007-2179（2006）01-0080-04

*   本文系全国教育科学 “十五”规划重点课题“以学习者为主体的远程教育支持服务体系研究”（DKA010352）和“网络教育资源整合的研究”（DCB030252）的阶段成果。

Construction of Support Service Environment 

in Modern Distance Education 

WU Yonghe

(Distance Education College & Modern Distance Education Research Center,

East China Normal University, Shanghai 200062, China)

Abstract: As distance education organization’s leading belief is service, how to construct a satisfactory support environment for learners? This paper thoroughly discusses the infrastructure of support environment for service in modern distance education, related to two elements: social humanity environment and scientific technology environmentIt has significant and social value to construct a support environment for service, build a quality management criterion for distance education for ensuring and improving the quality of Distance Education service.

Key words: distance education; support environment for service; quality of education service