美国凤凰城大学的学习支持及质量管理探究

蒋成凤¹  罗立红²  蒋善民³  肖亦平⁴

（1.中央广播电视大学奥鹏研究院，北京 100011；2.湖南省株洲市泰山学校，湖南株洲 412007；

3.湖南省南县一中，湖南南县 413200；4.湖南省株洲市二中，湖南株洲 412007）

【摘要】本文简要介绍了美国凤凰城大学以成人在职学习者为中心的教/学模型、在线学习流程以及跟踪全程的学习支持服务，并详细介绍了凤凰城大学久负盛名的学习评估和质量保证系统，这些对中国的远程教育发展有一定的启示作用。

【关键词】凤凰城大学；学习支持服务；成人学习评估系统；学校质量管理系统

【中图分类号】G649

【文献标识码】A

【文章编号】1007-2179（2007）02-0100-05

Learning Support services and 

Quality Management System of University of Phoenix

JIANG Chengfeng¹, LUO Lihong²,JIANG Shanmin³ &XIAO Yiping⁴

（1.Open Research Academic of National Center for Open & Distance Education,Beijing 100011,China;

2.Taishan school of Zhuzhou,Zhuzhou 412007,China;3.NO.1 Middle School of Nanxian,

Nanxian 413200,China;4.NO.2 Middle School of Zhuzhou, Zhuzhou 412007,China）

Abstract: University of Phoenix is famous for acquiring a great deal of success in working adult learners which due to the strong learning support service system and the quality management system. This paper analyses the teaching/learning model for working adult, online program and supporting E-learning at the University of Phoenix, along with the institutional and outcomes assessment tools ：ALOA and AOMS. We hope that all of these will do good to web-based distance education in China.

Key words: university of phoenix; learning support services; ALOA(Adult Learning Outcomes Assessment), AQMS(academic quality management system)